Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the SensViz website and your engagement with SensViz LTD (“SensViz,” “we,” “us,” or “our”).

By accessing our website, contacting us, booking a consultation, requesting a proposal, or using our services, you agree to these Terms.

If you do not agree with these Terms, you should not use our website or services.

SensViz LTD is a United Kingdom registered company providing AI consulting, AI development, custom software development, SaaS development, web application development, mobile application development, automation, data, UI/UX, and related technology services.

You agree to use our website lawfully, responsibly, and only for legitimate purposes.

You must not:

• Use the website for unlawful, fraudulent, harmful, or misleading purposes
• Attempt to gain unauthorised access to our systems, servers, or data
• Interfere with the security, performance, or functionality of the website
• Upload or transmit viruses, malware, spam, or harmful code
• Copy, scrape, reproduce, or misuse website content without permission
• Misrepresent your identity, business, project, or intentions
• Use our website or services to develop unlawful, harmful, abusive, infringing, or unethical systems

We may restrict or block access to our website if we believe these Terms have been violated.

The content on our website is provided for general information only. It describes our services, experience, approach, case studies, and business offerings.

While we aim to keep website content accurate and up to date, we do not guarantee that all content is complete, current, error-free, or suitable for your specific circumstances.

We may update, remove, or change website content at any time without notice.

You may contact us through our website forms, email, calendar booking tools, phone, WhatsApp, social media, or other communication channels.

Submitting an enquiry or booking a consultation does not create a client relationship, contract, or obligation for either party unless both parties agree in writing.

Any comments, estimates, timelines, budgets, technical suggestions, or strategic advice shared during an initial call or enquiry are indicative only unless confirmed in a written proposal, contract, statement of work, or invoice.

SensViz may provide services including, but not limited to:

• AI business consulting
• AI strategy and product roadmap planning
• AI SaaS development
• Custom AI software development
• LLM, RAG, chatbot, AI agent, and automation solutions
• Computer vision and data-driven systems
• Web application development
• Mobile application development
• SaaS product development
• UI/UX design and product design
• Cloud deployment and technical support
• Maintenance, optimization, and post-launch support

The exact scope, deliverables, timeline, payment terms, ownership terms, and responsibilities for each project will be defined in a separate written agreement, proposal, statement of work, invoice, or contract.

Any proposal, quote, or estimate provided by SensViz is based on the information available at the time.

A proposal or quote is not binding unless accepted by both parties in writing.

Unless otherwise stated, quotes may be valid for a limited time and may change if:

• Project scope changes
• Requirements change
• Additional features are requested
• Third-party costs change
• Technical complexity increases
• Timelines are shortened
• Client assumptions or provided information change

Work outside the agreed scope may require a separate estimate, change request, or revised statement of work.

To help us deliver services effectively, clients are responsible for:

• Providing accurate and complete project information
• Sharing required content, files, access, credentials, documents, feedback, and approvals on time
• Ensuring they have the legal right to share any materials, data, trademarks, content, or files provided to us
• Reviewing deliverables within agreed timelines
• Providing clear feedback and decisions
• Making payments according to agreed terms
• Ensuring their use of the final product complies with applicable laws and regulations

Delays in feedback, access, approvals, content, or payments may affect project timelines and delivery dates.

Fees, payment schedules, currencies, and payment methods will be agreed in writing before work begins.

Depending on the project, payments may include:

• Upfront deposits
• Milestone payments
• Monthly retainers
• Fixed project fees
• Hourly or daily rates
• Final payments before handover or deployment
• Third-party service costs

Unless otherwise agreed, payments must be made by the due date stated on the invoice.

Late payments may result in paused work, delayed delivery, restricted access to deliverables, suspension of support, or additional charges where permitted by law and agreed terms.

Any request outside the agreed scope may require additional cost and timeline adjustments.

Examples of scope changes include:

• Additional features or modules
• New pages, screens, dashboards, or user roles
• Additional AI model work or data processing
• New integrations or APIs
• Major design changes after approval
• Changes to database, infrastructure, or deployment requirements
• Additional revisions beyond agreed limits
• New documentation, training, or support requirements

We will inform you where a requested change may affect timeline, cost, or delivery.

We aim to meet agreed timelines, but delivery depends on project complexity, client cooperation, timely feedback, third-party platforms, technical dependencies, and changes to scope.

Unless expressly agreed in writing, timelines are estimates and not guaranteed deadlines.

We are not responsible for delays caused by:

• Late client feedback or approvals
• Missing content, files, access, or credentials
• Third-party service outages or delays
• Hosting, cloud, payment gateway, API, or app store issues
• Changes in project scope
• Events outside our reasonable control

Unless otherwise agreed in writing:

• SensViz retains ownership of pre-existing tools, frameworks, internal libraries, methods, reusable components, templates, processes, know-how, and general expertise developed before or outside the project.
• Client-provided materials remain the property of the client or their respective owners.
• Upon full payment of agreed fees, the client receives ownership or agreed usage rights to the final custom deliverables specifically created for the project, excluding SensViz’s pre-existing materials and third-party components.
• Third-party software, APIs, open-source libraries, fonts, images, plugins, platforms, AI models, and cloud services may be subject to their own licences and terms.

The exact intellectual property terms for a specific project may be defined separately in the relevant contract or statement of work.

AI systems may generate outputs based on prompts, datasets, user inputs, model behaviour, third-party APIs, retrieval systems, or inference conditions.

Unless otherwise agreed in writing:

• We do not guarantee that AI outputs will always be accurate, complete, unbiased, secure, or suitable for every use case.
• Clients are responsible for reviewing and validating AI outputs before using them in business-critical, legal, medical, financial, regulatory, or sensitive contexts.
• Third-party AI providers may have their own terms, data policies, usage limits, pricing, and availability.
• Clients are responsible for ensuring that any data, prompts, user content, or training material they provide can legally be used for the intended purpose.
• AI features should be tested and monitored before and after launch.

Any specific AI-related obligations, safeguards, acceptance criteria, and limitations should be defined in the relevant project agreement.

Our work may involve third-party services such as:

• Cloud hosting providers
• AI model providers and APIs
• Payment gateways
• Analytics and advertising platforms
• App stores
• Authentication services
• Databases and infrastructure tools
• Email, CRM, and automation platforms
• Open-source software and libraries

We are not responsible for third-party outages, pricing changes, policy changes, security incidents, service limitations, API changes, or discontinued services.

Clients are responsible for maintaining required accounts, licences, subscriptions, billing details, and access permissions unless otherwise agreed.

Both parties may receive confidential information during enquiries, consultations, proposals, or project delivery.

Each party agrees to keep confidential information secure and not disclose it to unauthorised third parties, except where:

• Disclosure is required by law
• Disclosure is necessary to deliver the project
• The information is already public
• The information was already known lawfully
• The information was independently developed
• The other party has given written permission

If a separate non-disclosure agreement is signed, that agreement will apply in addition to these Terms.

Unless otherwise agreed in writing, SensViz may refer to completed work in its portfolio, website, proposals, social media, presentations, case studies, and marketing materials.

This may include the client name, logo, project description, screenshots, general results, and non-confidential project details.

If a project is confidential or covered by an NDA, portfolio use will follow the agreed confidentiality terms.

If you provide feedback, reviews, testimonials, or comments about our services, you allow SensViz to use them for marketing, portfolio, website, social media, and business development purposes, unless you request otherwise in writing.

We may edit testimonials for clarity, length, or formatting, but we will not intentionally change the meaning.

We aim to provide services with reasonable care and skill.

However, unless specifically agreed in writing, we do not guarantee that:

• The website or delivered software will be error-free at all times
• AI systems will produce perfect, complete, or fully accurate outputs
• Third-party services will remain available, secure, or unchanged
• Search engine rankings, advertising results, traffic, revenue, funding, user growth, or business outcomes will be achieved
• A product will be commercially successful
• All bugs or issues will be identified before launch
• The service will meet requirements not clearly included in the agreed scope

Any specific warranties must be agreed in writing.

To the fullest extent permitted by law, SensViz will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, data, goodwill, business opportunity, expected savings, or reputation.

Our total liability for any claim relating to our website or services shall not exceed the amount paid by the client for the specific service giving rise to the claim, unless applicable law requires otherwise.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.

Either party may terminate a project according to the terms agreed in the relevant proposal, contract, invoice, or statement of work.

If a client cancels a project after work has started, the client may be responsible for payment for:

• Work already completed
• Time already spent
• Booked resources
• Third-party costs
• Non-refundable deposits
• Any other amounts agreed in writing

SensViz may pause or terminate work if:

• Payments are overdue
• Required information or access is not provided
• The client requests unlawful, harmful, unethical, or abusive work
• The client breaches agreed terms
• Continuing the project creates legal, security, reputational, or operational risk

Refund terms depend on the nature of the service and the written agreement for the project.

Unless otherwise agreed in writing, payments for completed work, discovery sessions, strategy sessions, booked resources, design work, development work, consulting, custom services, third-party costs, and non-refundable deposits may not be refundable.

Any approved refund will be handled according to the applicable agreement and law.

Clients must not use software, AI systems, automation tools, digital products, or deliverables created by SensViz for unlawful, harmful, abusive, deceptive, discriminatory, infringing, malicious, or unethical purposes.

Clients are responsible for ensuring that their use of delivered systems complies with applicable laws, regulations, industry requirements, privacy obligations, and platform policies.

Our handling of personal information is described in our Privacy Policy.

Where a project requires SensViz to process personal data on behalf of a client, the parties may need a separate Data Processing Agreement or data protection terms in the relevant contract.

Clients are responsible for ensuring that any personal data they provide to SensViz has been collected and shared lawfully.

SensViz will not be liable for delay or failure to perform caused by events outside our reasonable control, including internet outages, hosting failures, cyber incidents, natural disasters, war, strikes, government actions, supplier failures, power outages, platform restrictions, or third-party service disruptions.

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, unless otherwise required by applicable law or agreed in writing.

Any disputes shall be subject to the courts of England and Wales, unless a separate written contract states otherwise.

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

For questions about these Terms, contact: