Privacy Policy

SensViz LTD (“SensViz,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, book a consultation, request a proposal, use our services, or communicate with us.

SensViz LTD is a company registered in the United Kingdom.

By using our website or communicating with us, you acknowledge that your personal information may be handled in accordance with this Privacy Policy.

We may collect different types of information depending on how you interact with us.

Information you provide directly

This may include:

• Full name
• Email address
• Phone number
• Company name
• Job title or role
• Website or business details
• Project requirements
• Budget range
• Timeline
• Consultation details
• Messages sent through website forms, email, WhatsApp, calendar tools, or other communication channels
• Files, documents, or links you choose to share with us

Business and project information

When you discuss a project with us, we may collect information about your business idea, product concept, technical requirements, target users, workflows, data requirements, integrations, and commercial goals.

Website and technical information

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral source
• Time spent on pages
• Interactions with forms, buttons, and links
• Approximate location based on IP address
• Cookie and tracking information

Communication information

We may keep records of emails, meeting notes, call summaries, support requests, project discussions, proposals, contracts, invoices, and other business communications.

Payment and billing information

Where relevant, we may collect billing details such as invoice name, billing address, payment status, company details, tax information, and transaction references. We do not store full card details unless processed securely by a third-party payment provider.

We use personal information to:

• Respond to enquiries and consultation requests
• Understand your business, product, or project needs
• Book and manage consultation calls
• Prepare proposals, estimates, contracts, and invoices
• Provide AI consulting, AI development, SaaS development, custom software development, web development, mobile app development, automation, UI/UX, and related services
• Communicate with you during project delivery
• Manage client relationships
• Provide support and maintenance
• Improve our website, services, content, and user experience
• Track website and advertising performance
• Send relevant business updates where permitted
• Prevent fraud, misuse, or security issues
• Comply with legal, accounting, tax, and regulatory obligations
• Protect our business, rights, and legal interests

We do not sell your personal information.

Where UK GDPR or other applicable data protection laws apply, we rely on one or more of the following legal bases:

Consent

Where you have given us permission, such as submitting a contact form, accepting cookies, or subscribing to communications.

Contract

Where processing is necessary to take steps before entering into a contract or to provide services under an agreement with you.

Legitimate Interests

Where it is necessary for our business interests, such as responding to enquiries, improving our services, managing client relationships, marketing our services, protecting our website, or understanding website performance, provided your rights do not override those interests.

Legal Obligation

Where we must process information to comply with legal, tax, accounting, regulatory, or compliance requirements.

Our website may use cookies and similar technologies to improve performance, understand visitor behaviour, support marketing activity, and measure advertising results.

We may use tools such as:

• Google Analytics
• Google Ads tracking
• Meta Pixel
• LinkedIn Insight Tag
• Calendly or other scheduling tools
• CRM or form tracking tools
• Other analytics, advertising, or website performance tools

Cookies may help us understand how visitors use our website, which pages perform best, and whether advertising campaigns generate enquiries or bookings.

Where required, we will ask for your consent before using non-essential cookies. You can also manage or disable cookies through your browser settings.

We may share personal information with trusted third parties where necessary for business, service delivery, website operation, or legal purposes.

This may include:

• Hosting and cloud infrastructure providers
• Website, analytics, and advertising platforms
• CRM, email, and project management tools
• Calendar booking and communication tools
• Payment processors and accounting providers
• Legal, tax, compliance, or professional advisers
• Contractors, developers, designers, AI engineers, or project team members involved in delivering services
• Government, regulatory, or law enforcement authorities where legally required

We only share information where necessary and expect third parties to handle it securely and lawfully.

SensViz may work with clients, team members, partners, and service providers in different countries. This means your information may be processed outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as using reputable service providers, contractual protections, or other recognised data protection measures where applicable.

As part of our services, clients may provide us with project data, documents, business information, user data, datasets, technical credentials, or other confidential material.

We use such information only for the purpose of providing the agreed services, unless otherwise agreed in writing.

Where a project involves processing personal data on behalf of a client, the parties may need a separate Data Processing Agreement or specific data protection terms in the relevant contract, proposal, or statement of work.

SensViz builds and integrates AI-powered systems for clients. Depending on the project, this may involve third-party AI tools, APIs, models, datasets, embeddings, vector databases, or automation workflows.

For our own website and business operations, we do not use personal information for automated decision-making that produces legal or similarly significant effects unless clearly disclosed.

If a client project involves AI processing of personal data, the responsibilities, safeguards, data handling rules, and usage limitations should be defined in the relevant project agreement.

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including legal, accounting, contractual, and business requirements.

Typical retention periods may include:

• Website enquiries and contact form submissions: up to 24 months
• Consultation and proposal records: up to 24 months
• Client project records: for the duration of the relationship and a reasonable period afterward
• Contracts, invoices, and financial records: as required by applicable law
• Marketing data: until you unsubscribe or ask us to remove your details
• Website analytics data: according to the settings of the relevant analytics provider

We may retain information for longer where necessary to resolve disputes, enforce agreements, comply with legal obligations, or protect our rights.

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include restricted access, secure tools, cloud-based protections, encrypted services where appropriate, access controls, and internal confidentiality practices.

However, no method of online transmission or digital storage is completely secure. You share information with us at your own risk.

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Object to certain processing
• Restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format
• Complain to a data protection authority

To exercise your rights, contact us at: info@sensviz.com

If you are in the UK, you also have the right to contact the Information Commissioner’s Office if you are unhappy with how your personal information is handled.

We may contact you with relevant business updates, service information, or marketing communications where permitted by law.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Even if you opt out of marketing, we may still send necessary service, project, legal, or administrative communications.

Our website may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

You should review their privacy policies before providing personal information.

Our website and services are intended for businesses, founders, professionals, and organisations. They are not directed at children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

For questions about this Privacy Policy or how we handle personal information, contact: